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Online Support

Thank you for your support at Game Online.

Please can we ask that you email any queries to [email protected] and we will aim to respond on the same business day.

A few tips to assist you:

  • Any challenges with payment via Credit Card or Instant EFT please contact our payment partner PayU on 086 111 7298
  • If you have placed a TV order and need to supply your ID copy in order to release the order, please send this to [email protected] with your order number in the subject line
  • For any other queries call Game Online Support: 0861 426 333

General Game Customer Support

Customer Call Centre:  0861 GAME CARE (0861 4263 2273)

Open: 8am-5pm weekdays: Saturdays 9am–4pm : Sundays 9am–1pm

Customer Service Email: [email protected]


Game Sure Extended Warranty: 0800 333 383 / 0800 004 445

Game Store Card / RCS Enquiries: 0861 0022 33

Game Store Card / RCS Email: [email protected]

Vodacom Contracts Call Centre: 082 111

Game Head Office: 031 302 8991


Regional Distribution Centres

Regional Distribution Centres for delivery & collection related enquiries:

Durban: 031 534 5700

10 Quarry Park Place, Riverhorse Valley, Cnr of Queen Nandi Drive, Durban

Gauteng: 011 776 4600

1457 Gosforth Park, RaceWay Park, Cnr of Silverstone and Catallunya Streets

Cape Town: 021 935 7800

Cape Town International Airport Industrial Area 


Massdiscounters (Game Head Office)

9th Floor, North Tower

Liberty Towers (formerly BP Centre)

214 Samora Machel Street (previously Aliwal Street)


(Entrance to Parking on Monty Naicker (formerly Pine Street))


GPS co-ordinates: 29.857510 S  31.029020 E

Directions to Head Office:

  • From the new King Shaka International Airport – take the N2 South towards Durban through the Airport Tollgate
  • Continue along the N2 and at the Four Level “Spaghetti” Interchange take the Western Freeway off-ramp N3 East (left towards Durban)
  • Continue with the N3 till you get to the City Centre and carry on down Dr AB Xuma (formerly Commercial Road)
  • From Dr AB Xuma (Commercial) at the Walnut/Union Street intersection (the ICC will be on your left) turn right and immediately right again into Monty Naicker (formerly Pine Street)
  • Keep left on Monty Naicker, turn left into Liberty Towers Parking Garage