Delivery & Returns Policy
Where we deliver
Game Online currently offers delivery to any South African residential or business address, excluding PO Boxes and the areas listed below.
Our Standard delivery period is 3-5 working days. On occasion, due to delays outside of our control, deliveries may take longer. We will, however, make every effort to deliver on time and keep you updated throughout the process.
Regretfully, we are not able to deliver to these areas:
- Dawn park
- Windmill park
- Villa lisa
Please note that if your order is made up of multiple items there is a possibility of a split delivery. In such an instance, you will only be charged a single delivery fee, but your order will be delivered in multiple drops. This is due to items being stocked in different distribution sites.
If you have any questions about purchasing online, or require more information on split delivery, please contact our Online Customer Care Centre at [email protected] or call us on 0861 426 333
Receiving your delivery
Please arrange that you, or an authorised representative, is available to accept your order at the delivery address and that appropriate access is given. On delivery, we will require you (or your authorised representative) to sign and print your/their name on a duplicate copy of the delivery note to confirm receipt.
Any person other than yourself who receives the order at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be available at the delivery address specified by you at the time of delivery, the driver will return the order. The courier company will attempt to contact you to make new arrangements for re-delivery. Should no-one be available on the second attempt we reserve the right to charge an additional delivery fee.
We have outsourced all deliveries and so we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.
Our delivery service is not authorised to modify or tamper with your purchase or residence under any circumstances. They are instructed to leave the order in a safe area on your property, if available, or it will be returned to Game. Please note that Game will not be liable for any damages if you have instructed the delivery company to modify, tamper or force the purchase through your entrance.
We request that you inspect your goods prior to signing the delivery document and ensure all goods are received in good working order and free of any damage.
If you see any inconsistencies, please ensure the delivery document is endorsed accordingly and reject your delivery.
Your TV delivery is deemed to be fragile and we ask you to inspect the goods by switching on and ensuring it is in good working order before signing acceptance of the delivery.
Returns and cancellations
How to request a return
Log a support ticket by detailing your request with any supporting documentation or pictures to [email protected] Alternatively contact the Online Support Centre at 0861 426 333. Our agents will guide you on the steps to follow.
Small to medium sized items
You can return your item to any one of Game stores nationwide for a full return or refund. Please ensure you retain all packaging, manuals and accessories to allow us in processing the return in store.
Should you wish to have a small or medium sized item collected by our courier, log a support ticket with [email protected]. Detail your request with four pictures indicating the outer packaging as well as the product. Please ensure your order number is indicated on the subject line of your email. We will then arrange a collection.
For large items, please log a support ticket with [email protected]. Detail your request with four pictures indicating the outer packaging as well as the product. Please ensure that your order number is indicated on the subject line of your email. We will then arrange a collection.
Changing your mind / cancelling your order
If you change your mind and wish to return the goods you have bought online you can do so. If you are not happy with your purchase you have up to 7 days from the day you received your order to return it without penalty. The goods need to be in unused condition and in their original sealed packaging. You may be liable for the direct costs of returning the goods. All returned items are subject to inspection to ensure they are suitable for a refund.
Damaged or wrong items at point of delivery
Should an item be incorrect, please contact our Online Support Centre on 0861 426 333 to arrange for the earliest convenient collection date. Once returned to the store, the product will undergo an assessment after which, the correct item will be dispatched. Promotional, free or bundled items that were part of a purchase must also be returned.
6 month applied warranty
If in the first six months of you having received your goods you find that they are unsafe or have a manufacturing defect, you are entitled to return the goods without penalty and at your discretion. Game will repair and replace the failed, unsafe or defective goods or refund you the purchase price that you have paid. We reserve the right to send the goods for a technical assessment to determine what the cause of the defect is.
You will lose your right to claim if the defect is caused by:
- Damage caused by lightning or power surges
- Damage caused by misuse or abuse to the goods
- Goods used for a purpose other than the purpose for which they were manufactured. Game sells products that are for domestic use only
- Goods used contrary to their instruction manuals
- Accidental damage
Game will honour all manufacturer warranties and guarantees. So if your product is defective after six months but before the end of the manufacturers guarantee or warranty, we will send your goods in for repairs. The manufacturer will determine whether your goods will be replaced or repaired. (Please refer to your manual on the details of the manufacturer’s warranty or guarantee).
Product defects after the manufacturer’s warranty has expired
If the manufacturer’s warranty has expired and you wish to have your goods repaired, Game will arrange a repair to take place on your behalf. A quote will be sent to you in 10 days of the goods being received for your approval.
- An assessment fee may be charged whether or not the repair takes place
- You will be liable for all associated costs of any repairs that are done out of warranty
Other useful information
- Repairs within the Manufacturer’s warranty period take no longer than 21 days after receipt by Game or an authorised service agent. If in the event your repair takes longer than the stipulated time you will either get a replacement of that item with the same or similar model or your money back. This excludes returns made during the item’s extended warranty period, if and where this is applicable.
- Cash on Delivery is not a payment option that is utilized for online purchases. All delivery charges are charged to the customer upfront on finalization of sale.