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How do I contact Game Online?

You can contact Game Online via the following methods:

Customer Call Centre: 0861 GAME CARE (0861 426 322 )
Operational hours: 8am - 7pm (Mon - Friday); Saturdays 9am - 4pm; Sundays and Public Holidays 9am -1pm
Email: [email protected]
 
Game Online Support: 0861 426 333
Operational hours: 8am - 7pm (Mon - Friday); Saturdays 8am - 12pm; Sundays closed
Email [email protected]
 
Game Sure Extended Warranty: 0800 333 383/0800 004 445
Operational hours: 8am - 4h30pm (Mon - Friday) Saturdays, Sundays and Public Holidays Closed

Game Store Card / RCS Enquiries: 0861 002 233
Game Store Card / RCS Email: [email protected]
Vodacom Contracts Call Centre: 082 111
 
Where do you deliver?
Game currently offer delivery to any South African residential or business address, excluding PO Boxes and the areas listed below.
Regretfully, we are not able to deliver to these areas:
  • Katlehong
  • Vosloorus
  • Tokoza
  • Germiston
  • Boksburg
  • Dawn park
  • Windmill park
  • Villa lisa
  • Roodekop
  • Rondebult
  • Mapleton
  • Klipoortjie
  • Kraaofintein
  • Reigerpark
  • Ramphosa
  • Mamelodi 
  • Alexandra

If your suburb does not show in the dropdown menu at checkout, please don’t hesitate to contact our Online Support Centre on 0861 426 322, for further assistance.

Please note that if your order is made up of multiple items there is a possibility of a split delivery. In such an instance, you will only be charged a single delivery fee, but your order will be delivered in multiple drops. This is due to items being stocked in different distribution sites.

What payment types do you accept?
We only accept payment via:
  • Visa & MasterCard
  • Discovery master card
  • Mobicred
  • GAME Card and RCS card
  • Instant EFT


Are my credit card details safe?
Yes. We have taken every precaution to ensure your personal details are safe and secure with us. Our order process sits behind a 256 bit encrypted SSL (Secure Socket Layer). All credit card payments are authenticated via 3D Secure, to further ensure your protection.

ABOUT SSL CERTIFICATES


Can I return online purchases?
Yes. If you are not happy with your purchase you have up to 7 days to return it to any of our stores for full refund. Subject to an assessment or inspection prior to a refund.
  • Please ensure you retain your original tax invoice as well as all packaging, manuals and accessories to allow us to process the return in store. Our online support Centre will then oversee the refund process.
  • Orders may only be refunded to the Credit Card they were purchased on.
Orders for software, music, movies, games and dvd's must be in original, unopened packaging; items must be unopened and unused.
Our delivery fee is non-refundable unless otherwise stated.

If you are unable to return your item to store or for any particular reason; please contact our Online Support centre to arrange for collection. Collection fees may apply.

It is the customer’s responsibility to inspect their order upon delivery to ensure it is what they expected and is free from defect. Should the customer waiver this right, they will not be able to claim for damages to the product once we deliver the product, we cannot be responsible for any damages that occur after delivery as this is beyond our control.

Can I buy Gift Vouchers online?
No. Unfortunately we do not offer Gift Card purchases online as yet. Please visit your nearest store for Gift Card purchases.

TV License
Why do you require a TV license and copy of ID / Driver’s License for the purchasing of a TV?
SABC requires a valid TV license as well as a copy of the license holders SA ID/ Driver’s License for all TV purchases within South Africa. Please contact our Online Support Centre for more info on TV purchases.
Why do you need my ID or Passport number during the ordering process?
We aim to ensure your security whilst shopping with us online, we require either your ID number/Driver License or Passport number as part of the ordering process for authentication purposes should you contact our Online Support Centre.

What web browsers do you support?
Our website is built to work across all mainstream browsers. But for optimal browsing experience we recommend the latest versions of IE (www.microsoft.com/ie9) , Firefox (www.mozilla.org/en-US/firefox/new/) , Google Chrome (www.google.com/chrome), Safari (www.apple.com/safari/download/)

What is 3D Secure?
3 Domain Security - is a new method of security mandated by the Card Associations to enhance the security of online transactions. Mastercard's product is called "SecureCode" and Visa's product is called "Verified by Visa".

The 3D-Secure refers to three domains involved in the security they are
  • the Acquiring or Merchant's bank
  • the Card Association's financial networks ie Mastercard and Visa
  • the Issuing or Cardholder's bank.
Very simply the system authenticates the cardholder before the transaction takes place by diverting the browser to the bank that issued the card, who then request some secret, perhaps a pin, from their cardholder that will conclusively prove that this actually is the cardholder entitled to use this card. Once they are satisfied that this is their cardholder they issue an authentication receipt which is then presented to the merchants bank along with the authorisation request. If the transaction is then approved by the issuing bank they may not charge the transaction back to the merchant because the cardholder disputes the transaction as not being originated by them.
The following are links to the 3D Secure activation (and enrolment) pages provide by your bank.
Please choose the bank that your credit card was issued by:
For more Information click To register for 3DSecure and activate your card Further information can be obtained from the associations.